Tag Archives: collaborative culture

The Habits of Effectiveness

Large Rock

This is a reprint of an article I recently wrote for Crowned Grace International as a tribute to the late Dr. Stephen Covey.

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As I think of top performance and Dr. Stephen Covey, there are a flood of starting points. One memory is of attending the highly acclaimed “7 Habits of Highly Effective People,” Dr. Covey’s signature work. My first journey through the “7 Habits” material was much like a tourist visit – interesting but all surface understanding (if that).

Months later, I completed the course again as my organization was taking serious strides to apply the profound truths. In the meantime, I had moved into a position of greater responsibility with a larger team. This significant job change caused me to carefully seek to learn from Dr. Covey.

One illustration I found especially motivating was when Dr. Covey used a large container and talked about how to best fill with large rocks, small pebbles, sand, and water. Covey showed that by working small-to-large (water, sand, etc.), it was impossible to put all the items in the single container. On the other hand, if Covey went from large to small (large rocks, small pebbles, etc.), all the items fit in the one container.

Using this physical analogy, I began to process (and continue to this day) the importance of purpose and principle-based living – the big rocks if you will. As the years passed, I re-visited the “7 Habits” material multiple times and came away each time with new insight. With this mind, here is a question to set the stage for this article.

What does it take for knowledge workers to reach

higher and higher levels of top performance?

While there could be several right answers, here are some thoughts to start the discussion.

Discover, Look At, and Shift Mind-Sets

Mental maps directly impact behavior. One speaker called mindsets “belief windows.” What is on these windows determines decisions. For instance, if I hold a mindset of respect for people regardless of race or background, I will act in a naturally positive way with co-workers and anyone else for that matter. If I hold an internal bias against people of certain races or circumstances, the behavior is eventually obvious.

The challenge is when one stumbles on a previously invisible mindset and finds it less than ideal (the deepest mental maps are the hardest to see). Several years ago, I discovered I thought of disagreement and disrespect as one in the same. (I can still take you to the spot of this realization.) What this meant in practical terms was my team members had a hard time disagreeing with me because I interpreted anything more than minor argument as offensive. The team was not living up to its potential mainly because of me.

Once I found this sub-par paradigm, I decided to adopt a new mindset of disagreement and disrespect as two, separate things. While I still have a long way to go, this mindset change had a huge, positive impact on my supervisory and team style.

Orient Around a Timeless Core

Assuming the leadership student accepts the charter to work on mindsets, what paradigms should stay, change, and by what standard? Dr. Covey argued for using principles which he defined (I’m paraphrasing) as timeless, obvious, and trust-building. As my consultant, friend Lee puts it, “what does it take to build a happy, life-long marriage?” The answer to this question creates a list of principles.

A few examples of principles includes respect, courage, integrity, humor, excellence, and service. Using principles as measuring sticks for mindset examination and change yields great outcomes. One strong argument for living with principles at the core is consequences are then predictable over the long-term. It is completely normal for most people to want high quality relationships and these blossom with principle-centered decision-making.

Make Sure the Core Includes a Personal Mission

It’s great to live principle-centered but the would-be leader will want to consider personalizing all this good information into a personally inspiring mission. This is part of what Dr. Covey referred to as the “private victory” or an inner work on self-awareness and improvement to build more effective professional and personal relationships. While the process to shape a personal mission is for another article, let me mention a few quick points.

To clarify personal purpose, the question ‘why’ is a powerful tool. Why am I here? Why do I have these unique talents, gifts, personality, and to what end? How do I best use these traits for long-term good? Why should I create a personal mission in the first place?

There are also important ‘how’ questions. How do combine seemingly diverse interests? How do I want to be remembered? How do I want to interact with others to be the best me I can be? The journey of self-discovery is a worthy – but not an overnight – endeavor.

Engage

Without action, all of the above are just good intentions. Dr. Covey often said, ‘To know and not to do is not to know.” Well said. If mindset work and principle-centered living are not important enough for concrete activity, they become another flavor-of-the-month void of results. Conversely, if the intent is matched with efforts of continual improvement, better results are the reward. The positive consequences can be many things such as stronger business performance, fewer crises, high performance teams, and deeper relationships with the people who matter most.

Another part of engagement is connection with people. Listening, one of the neglected skills, is a powerful tool for learning and growing. Dr. Covey often talked about listening with full intent and to avoid creating a mental response before the other party finished speaking. He put it as “Seek to Understand Before Being Understood.” This noble statement is harder to do than it sounds, especially when there’s conflict in the mix. And yet, the dividends are tremendous for honest, genuine listening.

The habits of effectiveness are deceivingly simple and amazingly affirming. Dr. Covey showed us the way and, as he might say, ‘What are your big rocks?’

 

* – Photo by Kevin on Flickr

 

3 Principles for Creating Team Harmony In Today’s Fast-Paced Workplaces

Photo by rama_miguel

The blog entry below is a re-print of an original post by business coach, writer, and overall nice guy, Tanveer Naseer. Here is a link to Tanveer’s web site as well as a link to the original blog posting.

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A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world.

But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to shrink in response to faster industry/market changes, how can leaders not only ensure team cohesion, but adapt to the changing team and personality dynamics that inevitably occur when old team members leave and new ones join?

These are questions that came to mind when I was re-elected to serve a second term as chairman of the Governing Board for one of the regional high schools. While I might be familiar with the goals and challenges we’ll have to address, the team itself has changed as more than half of the members are both new to the team and new to the process of governing an educational institution.

The opportunity to serve in a leadership capacity for this mix of old and new team members brought to mind these three key principles leaders need to encourage in themselves and within their employees to maintain a sense of team harmony regardless of how often their team dynamics might change.

1. Listen and observe to understand team dynamics and individual motivations
Regardless of whether you’re the team’s leader or one of its members, it’s easy to come into these team efforts armed with what you personally want to accomplish or focus mostly what matters to you.

In many ways this manifests itself with the leader (and sometimes other team members) trying to press changes for how the team operates to better suit their needs/interests. For everyone else on the team, such efforts often come across as a power grab or marking off territory of who’s in charge or in control of what. In these scenarios, there’s clearly little interest in trying to understand why things are approached in the manner they are as the focus is more on having one’s way.

As the team’s leader, your focus should be on spending more time listening and observing what your team members have to way; to understand what they hope to accomplish, what would make them feel like they are contributing in a meaningful fashion, and how to make them outward-focused on the team’s needs instead of inward-focused on their own.

Remember that irrespective of what title, role, or expertise you bring to the team, the simple truth is that all of you are members of the same team. For those in charge, that means making sure you’re not using your authority to try and control the process to suit yourself.

Rather, your goal should be to empower everyone at the table to be full contributors and participants. How leaders can go about achieving this can be seen in the next principle.

2. Demonstrate trust and respect through your words and actions
One of common false perceptions surrounding leadership is the notion that in order to lead others one has to be the smartest person in the room. This is why employees often resist change as those in charge spend little time explaining the measures or trying to understand the concerns of those they lead, opting instead to use their authority to simply push their decisions from the top down.

While those in leadership positions do carry the burden of responsibility for the outcomes of their team’s decisions, leaders still have to bring their team members into the discussion, openly welcoming and soliciting their input because they understand that their team as a collective will be far smarter and capable of determining the best course of action than if they were to simply chart it on their own.

It’s important not to overlook the fact that each person is on that team because of what they contribute – of how their insights, experiences and knowledge can help inform and shape the decisions made by the team as a whole. It’s a point that leaders need to communicate and evoke by treating each member with the same level of trust and respect, irrespective of what their roles might be outside your team.

This is especially important when new members join an existing team, as there can be concerns over whether long-time team members would be willing to hear an ‘outsiders’ point of view. By reminding your team through your words and actions that everyone rightfully deserves a place at the table, you will not only help empower all your employees to create and add value to the discussion, but you will also facilitate a sense of ownership in their collective efforts.

As Tony Hsieh wrote in his book “Delivering Happiness”, “people may not remember exactly what you did or what you said, but they will always remember how you made them feel.”

3. To be a good leader you need to be a good follower
Once leaders become comfortable with accepting the reality that they don’t need to be the smartest person in the room to effectively lead others, the next key principle to successfully managing an ever-changing team dynamic is accepting the fact that you need to be a good follower in order to be an effective leader.

I’m sure we’ve all worked on teams where one of the members has experience leading other teams and insists on using that experience to rationalize their efforts to continually point out how they’d run meetings or come to make decisions. While they might be thinking that they are helping others to become better leaders by imparting some of their experiences, the reality is that they are simply trying to be another ‘leader at the table’ by focusing more on what works for them than on understanding what works for the team.

This is why so many of today’s successful leaders not only encourage delegation of key projects and decisions, but why they also make a habit of letting others lead the teams they serve on. They understand that to be a good leader, you have to be a good follower by putting the needs of those you serve ahead of your own interests.

Providing others with the opportunity to lead reminds both leaders and their employees that it’s not about those in charge, nor is it about those who served on the team the longest, or any external, unrelated roles or functions. Rather, it’s about what they all want to collectively accomplish as a team and community.

Regardless of what field or industry you operate in, the ability to build and empower constantly-evolving teams while maintaining team harmony has become a leadership necessity, one that the old command-and-control model cannot help leaders to effectively address.

By adhering to these three interconnected principles of leadership and teamwork, leaders will be more successful in guiding their employees and organizations forward towards achieving their shared purpose, while embracing both the rapid pace and demand for change required by today’s global economy.

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Re-printed by permission. Copyright Tanveer Naseer. All rights reserved.

Collaborative Culture

Collaborative Culture

To give credit where it’s due, I recently read a book written by a new friend, Robert Nitschke, titled, “Creating a Collaborative Enterprise.” (Nitschke, 2012) I urge anyone interested in culture improvement to read Bob’s book. There are a million ways to analyze organizational culture but Bob’s book helped focus a few key concepts in my mind. Without trying to take anything away from the book, the read inspired this blog post to consider the overlap of leadership, change and business process. Let’s look at each individually and then together.

Leadership

Over time, the word has become abused and yet still has an uplifting sparkle. From this practitioner’s point of view, leadership is critical, not because it’s the only thing but because it’s under-taught and under-used. The ability to think long-term and bring that perspective back to the present in a constant search for more complete paradigms is a critical, competitive advantage for any organization. All too often, it is easy to become used to “the way things are” and fall into a rut of doing like we’ve always done it … forgetting the original reasons why.

Leadership jars those of us in the status quo quagmire into new ways of thinking and doing. Jim Collins’ advice to “preserve the core and innovate everything else” is sage advice for the organization desiring to stick around. (Collins, 1994)

Change

I have come to believe people do not resist change so much as they resist senseless change. People must get an idea of what’s in it for them if they are to embrace or at least tolerate change. This allowance for change ranges from passionate “kool-aid drinkers” to the person who simply wants to keep getting a paycheck. Regardless of the motivation, most team members are naturally drawn to success and can be won over in time.

The interesting thing about change is it is both art and science. For example, one excerpt in John Kotter’s book, “Leading Change” suggests a scientific approach with eight steps to creating change. (Kotter, 1996) The how-to-execute these seemingly scientific steps is where art comes into play.

Business Process

Change is incomplete without considering business processes. The underlying, steady driver that keeps organizations running is the process machine (built partly by intent and partly by evolution). Without regular house-cleaning, business process can easily slow down an otherwise smooth running operation with unneeded obstacles and extra steps. In many cases, such problems occur between departments who unknowingly optimize their own areas to the unintended detriment of the greater whole.

Collaborative Culture

Far from being group-think without direction or coherent focus, collaborative culture is an engaging, dynamic entity … as it should be! This doesn’t happen by accident but is the intersection of humble leadership, change for the sake of vibrant business results and alignment of business process. Forget leadership and the destination is unknown. Take out change and any organization will eventually disappear regardless of how noble the purpose. Neglect business process management and find an organization driving like a car with two square wheels.

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Are there more important pieces to collaborative culture besides the above? How would you prioritize leadership, change and business process? What would you add, change or delete?

References

Collins, Jim (1994). Built to Last: Successful Habits of Visionary Companies. New York, NY. Harper Business.

Kotter, John (1996). Leading Change. Cambridge, MA. Harvard Business Review Press.

Nitschke, Robert (2012). Creating a Collaborative Enterprise: Retool Your Organization to Dominate Your Markets. Bothell, WA. Book Publishers Network.